How can I request a refund?

We want to make sure you have a positive experience with us. If there’s a problem with a product, our refund policy assures that buyers satisfied the product they ordered, or always get their money back. If you would like to get a refund or reship your parcel for free, please send us a request.

You can use our money-back guarantee when:

  • You don’t receive an item within 21 days. Order tracking tool
  • You receive an item that doesn’t satisfy your needs

To get a refund, send us a request with the following details:

  • Order number
  • Your email
  • Transaction ID (optional)

Note that the refund will take up to 14 days to credit to your account, but usually takes 2 to 5 business days. Bitcoin refunds are instant.

NOTE: Under U.S.C. Title 18 Section 1029 

Requesting a chargeback through your credit card company without first contacting us and following correct procedures is regarded as fraudulent. The card holder will be blacklisted, and reports will be made to the Credit Card company’s fraud department. We actively prosecute and assist in prosecutions of fraud for individuals falsely claiming an unauthorized use of credit cards.
Have more questions? Submit a request


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